Introduction
The WhatsApp Business API service is offered to customers to help them get their Brand Name approved on WhatsApp Business through Meta. This service is integrated with Tricflo@Digietric to provide a robust communication infrastructure and enhance customer engagement.
It is a service provided by Digietric Technologies (“Digietric,” “we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your information.
By accessing or using the WhatsApp Business API service, you (“User,” “you,” or “your”) agree to adhere to the Terms and Conditions (“Terms”) and Privacy Policy of Digietric Technologies.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.digietric.com and use our services, including WhatsApp Business API solutions integrated with our CRM platform.
Information We Collect
We may collect the following types of information to provide and improve our services:
1. Personal Information
Includes your name, email address, phone number, company name, and other contact details that you provide while registering, filling out forms, or subscribing to our services.
2. Business Information
Includes company details, such as your business name, industry, size, registration information, GST details (if applicable), and CRM usage preferences.
3. Technical Information
Includes your IP address, browser type, operating system, and usage data, which we may collect automatically through cookies, analytics tools, and similar technologies to improve our platform’s performance.
How We Use Your Information
We use your information to:
- Provide, manage, and maintain our services, including the WhatsApp Business API and CRM integration.
- Facilitate brand verification and communication setup on WhatsApp Business through Meta.
- Communicate with you regarding your account, updates, and service notifications.
- Send promotional offers and updates about our products and features (where permitted).
- Improve our website, CRM platform, and customer experience.
- Comply with legal requirements, resolve disputes, and enforce our policies.
Sharing Your Information
We do not sell or rent your personal information to third parties.
We may share your data with:
- Service Providers: Trusted technology and communication partners who assist us in operating our services, subject to strict confidentiality obligations.
- Legal Authorities: When required to comply with applicable laws, regulations, or legal requests, or to protect our legal rights and users’ safety.
- Meta Platforms (WhatsApp): For brand verification and API integration processes as per WhatsApp Business policy.
Data Security
We adopt appropriate technical and organizational measures to protect your personal data from unauthorized access, misuse, disclosure, alteration, or destruction.
All sensitive data transmissions are encrypted using SSL/TLS and stored securely on servers with restricted access.
Your Rights
As a user, you have the right to:
- Access the personal data we hold about you.
- Request correction or deletion of your information.
- Object to or restrict certain processing activities.
- Withdraw consent for data usage (where applicable).
To exercise these rights, please contact us at contact@digietric.com.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Enhance user experience
- Analyze site traffic and performance
- Personalize content and service recommendations
You can manage or disable cookies through your browser settings, but doing so may affect certain functionalities of our website.
Third-Party Links
Our website and CRM platform may contain links to third-party websites or integrations.
Please note that Digietric Technologies is not responsible for the privacy practices or content of such external sites.
We recommend reviewing their respective privacy policies before providing any personal information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business, technology, or legal obligations.
Any updates will be posted on this page with a revised effective date.
We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us:
Digietric Technologies
📧 Email: contact@digietric.com
🌐 Website: www.digietric.com